Frequently Asked
Questions

Need any help with your order? Got a question that you need answered immediately? Just click on a section below to find the answer! If your question isn't answered, please don't hesitate to reach out. We're ready to help. support@moonwlkr.com

General

Our customer service team is available to answer your questions Monday through Friday 9am - 5pm (MDT). You can expect a response within 24-48 hours during business days, and inquiries over the weekend will be addressed within the same time period on the next available business day. We kindly ask that all customers should refrain from submitting multiple tickets for the same inquiry, as this will only slow down the response time from our team.

If you need to make a return, all products must be unused and unopened to qualify for a refund. Please reach to customer support here

To initiate a return, please fill out our Contact Form or send us an email directly at support@moonwlkr.com

As of July 2021 we do not accept American Express.

We accept the following:

  • Visa
  • Master Card
  • Discover
  • Diners Club
  • JCB

Yes, we partner with many retailers and are always looking for new distribution channels. If you’d like to work with us, submit what you need here.

We sure do! We are active on all social media platforms and are constantly looking for new talent just like yourself! You can work with us here.

As of July 2021 Delta-8 is legal in the following states:
  • Alabama
  • California
  • Connecticut
  • Florida
  • Georgia
  • Hawaii
  • Illinois
  • Indiana
  • Kansas
  • Kentucky
  • Louisiana
  • Maine
  • Maryland
  • Massachusetts
  • Michigan
  • Minnesota
  • Missouri
  • New Hampshire
  • New Jersey
  • New Mexico
  • New York
  • North Carolina
  • North Dakota
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • South Carolina
  • South Dakota
  • Tennessee
  • Texas
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

As of July 2021 Delta-8 is illegal in the following states:

  • Alaska
  • Arizona
  • Arkansas
  • Colorado
  • Delaware
  • Idaho
  • Iowa
  • Mississippi
  • Montana
  • Nevada
  • Rhode Island
  • Utah

Yes! There is no indication of what products are inside the box or any type of branding on the box.

You will receive an email notification containing your tracking number as soon as your order is shipped. If you didn’t receive your tracking number via email, please check your spam folder. If you were signed in to your customer account while you placed your order, you are able to view all of your current and past orders and tracking number by navigating to https://moonwlkr.com/account

Production times can take up to 2-4 business days before orders are ready for shipment.

We ship USPS first class and charge a flat rate of $4.99, order will take 3 to 4 business days to arrive. If you have not received your order within 10 days, please contact support.

Product

Our edibles take 30-60 minutes to kick in after ingesting. If you’re a first time use, we suggest starting with ½ - 1 gummy to assess your own personal tolerance.

Yes, MOONWLKR Gummies are vegan!

Yes, all MOONWLKR products are lab tested by some of the most well known testing sites in the country! You can view all of our lab results here: https://moonwlkr.com/pages/lab-results

View our Lab Results Here : http://moonwlkr.com/lab

All of our products go through rigorous testing. We don’t skip any corners. As you’ll see here, each product gets tested for cannabinoid potency, pesticides, residual solvents, microbials, mycotoxins, heavy metals, and more. We pride ourselves on the safety and quality of each product.

Right here in the US! Henderson, NV to be specific. Right outside of Las Vegas. We do all of our manufacturing, production, and shipping/packaging in house in a state of the art facility.

Our products are sourced from organic hemp farms in Colorado.

At Moonwlkr, we firmly believe in user experience being the true study of how much someone should take. From CBD to CBN, CBG, and more, each person is affected differently. We always recommend starting with a lower dose and then increasing it as you feel is needed. There is no right or wrong answer. It’s also why we offer free samples of our gummies so you can see how it works for you!

Discounts

Promo codes can only be applied to individual products. If your order includes a bundle, the code will apply to the individual product, not all of the items in your cart. We have created bundles to provide you with the best possible savings without the need for a discount code.

Unfortunately, we do not allow discount codes to be applied to new products.

For more information about the referral program, please visit this page - https://moonwlkr.com/pages/give10

Step 1: Enter your email address
Step 2: Enter your friend's email address (you can email multiple friends)
Step 3: Share the discount link and wait for your friend to make a purchase.
Step 4: Receive your $10 discount code via email automatically after your friend has made a purchase.

Response COVID-19

Yes, Moonwlkr is still operating and shipping out orders. However, processing times are longer than usual due to our shipping carriers limitations, a sudden high influx of online orders, and the strict health protocols our warehouse employees must adhere to. We thank you in advance for your continued support and understanding during this national pandemic.

  • Stringent hand-washing for ALL employees
  • ALL employees are required to wear gloves and masks when packing orders.
  • Sanitizing and cleaning packing areas and surfaces throughout the day
  • ALL employees maintaining 6 feet social distancing from others when preparing orders

For guidance on Coronavirus (COVID-19), please refer to the World Health Organization website.

Subscriptions

Once you join the Moonwlkr subscription program, you can access your account anytime at https://moonwlkr.com/account

Joining our Moonwlkr subscription program means you’ll automatically get your favorite products delivered right to your door at the frequency of your choosing. You'll continue to get 30% off of every subscription order!

At this time, customers will need to contact customer service to make any product changes to their subscription.

No minimum orders required! Choose as many or as few products as you want and enjoy your savings.

Log into your account and click on the button “Subscriptions”. Once you are inside your account subscriptions, click on the button “Cancel”

At this time, customers will need to contact customer service to make any product changes to their subscription.

Log into your account and click on the button “Subscriptions”. Once you are inside your account subscriptions, on the right hand side you will see a column labeled Payment method. Click on the button “Update” to change your payment method.

Log into your account and click on the button “Subscriptions”. Once you are inside your account subscriptions, on the right hand side you will see a column labeled Shipping address. Click on the button “change” to update your mailing address.

Please view our Subscription Contract Terms here.