Need any help with your order? Got a question that you need answered immediately? Just click on a section below to find the answer! If your question isn't answered, please don't hesitate to reach out. We're ready to help. firstname.lastname@example.org
After submitting a customer service request, how long does it take to get a response?
Our customer service team is available to answer your questions Monday through Friday 9am - 5pm (MDT). You can expect a response within 24-48 hours during business days, and inquiries over the weekend will be addressed within the same time period on the next available business day. We kindly ask that all customers should refrain from submitting multiple tickets for the same inquiry, as this will only slow down the response time from our team.
What method of payment do you accept?
As of July 2021 we do not accept American Express.
We accept the following:
- Master Card
- Diners Club
How soon will I see my refund?
3-5 Business Days.
Delta-8 Shipping Laws
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- South Carolina
- South Dakota
- West Virginia
As of July 2021 Delta-8 is illegal in the following states:
- Rhode Island
Is my package shipped discreetly?
Yes! There is no indication of what products are inside the box or any type of branding on the box.
Where is my package?
You will receive an email notification containing your tracking number as soon as your order is shipped. If you didn’t receive your tracking number via email, please check your spam folder. If you were signed in to your customer account while you placed your order, you are able to view all of your current and past orders and tracking number by navigating to https://moonwlkr.com/account
How soon will my package ship?
Production times can take up to 1-3 business days before orders are ready for shipment.
How long does shipment take?
We ship USPS first class and charge a flat rate of $4.99, order will take 3 to 4 business days to arrive. If you have not received your order within 10 days, please contact support.
How long do the edibles take to kick in?
Our edibles take 30-60 minutes to kick in after ingesting. If you’re a first time use, we suggest starting with ½ - 1 gummy to assess your own personal tolerance.
Are MOONWLKR gummies vegan?
Yes, MOONWLKR Gummies are vegan!
Where Can I Find COA’s/Lab Tests?
View our Lab Results Here : http://moonwlkr.com/lab
All of our products go through rigorous testing. We don’t skip any corners. As you’ll see here, each product gets tested for cannabinoid potency, pesticides, residual solvents, microbials, mycotoxins, heavy metals, and more. We pride ourselves on the safety and quality of each product.
Are Moonwlkr Gummies Gluten Free?
Yes, they sure are!
Where are Moonwlkr Products Made?
Right here in the US! Henderson, NV to be specific. Right outside of Las Vegas. We do all of our manufacturing, production, and shipping/packaging in house in a state of the art facility.
Where Do You Source Your Products From?
Our products are sourced from organic hemp farms in Colorado.
What Dose Do You Recommend?
At Moonwlkr, we firmly believe in user experience being the true study of how much someone should take. From CBD to CBN, CBG, and more, each person is affected differently. We always recommend starting with a lower dose and then increasing it as you feel is needed. There is no right or wrong answer. It’s also why we offer free samples of our gummies so you can see how it works for you!
Vape Cart Best Practices
What do I do if my cartridge is clogged?
What products are eligible to use with discount or promo codes?
Promo codes can only be applied to individual products. If your order includes a bundle, the code will apply to the individual product, not all of the items in your cart. We have created bundles to provide you with the best possible savings without the need for a discount code.
Can I use discount codes on new products?
Unfortunately, we do not allow discount codes to be applied to new products.
How do I claim my $10 discount code I earned with the “‘Give $10, Get $10” program?
For more information about the referral program, please visit this page - https://moonwlkr.com/pages/give10
Step 1: Enter your email address
Step 2: Enter your friend's email address (you can email multiple friends)
Step 3: Share the discount link and wait for your friend to make a purchase.
Step 4: Receive your $10 discount code via email automatically after your friend has made a purchase.
Can I Place an Order?
Yes, Moonwlkr is still operating and shipping out orders. However, processing times are longer than usual due to our shipping carriers limitations, a sudden high influx of online orders, and the strict health protocols our warehouse employees must adhere to. We thank you in advance for your continued support and understanding during this national pandemic.
What is the Moonwlkr warehouse health protocol?
- Stringent hand-washing for ALL employees
- ALL employees are required to wear gloves and masks when packing orders.
- Sanitizing and cleaning packing areas and surfaces throughout the day
- ALL employees maintaining 6 feet social distancing from others when preparing orders