Frequently Asked
Questions

Need any help with your order? Got a question that you need answered immediately? Just click on a section below to find the answer! If your question isn't answered, please don't hesitate to reach out. We're ready to help. support@moonwlkr.com

General

Our customer service team is available to answer your questions Monday through Friday 9am - 5pm (MDT). You can expect a response within 24-48 hours during business days, and inquiries over the weekend will be addressed within the same time period on the next available business day. We kindly ask that all customers should refrain from submitting multiple tickets for the same inquiry, as this will only slow down the response time from our team.

To initiate a return, please fill out our Contact Form or send us an email directly at support@moonwlkr.com

We’re monitoring the situation and we’re going to continue to ship vape products at this time. the regulations are targeted specifically at nicotine and tobacco companies, if we foresee any real implications from this or it becomes a problem in our line of business, we’ll take action to comply with federal regulation.

About Delta 8

Delta-8 THC is a rare cannabinoid found in the hemp plant. Delta-8 THC is psychoactive but less intoxicating than Delta-9 THC. Most users have described Delta-8 as, “a sweet spot between CBD and THC.”

Delta-8 is known to provide a smoother experience than Delta-9 THC as it comes on gradually with less risk of anxiety and paranoia. Delta-8 THC is often seen as something between CBD and Delta-9 THC. Like CBD, it helps to relax your body so you feel less stressed and your mood is uplifted. Like Delta-9 THC, Delta-8 also binds to the CB1 receptor that gives you a euphoric feeling. Like other cannabinoids, Delta-8 can help to provide pain relief, reduce inflammation, and make you feel calmer!

Delta-8 affects different cannabinoid receptors in your brain, and could complement Delta-9 in many different ways! If you are looking for a less “couch locked” type of feeling, Delta-8 could be the perfect alternative!

Delta 8 is slightly psychoactive and is used recreationally as well as medicinally, while CBD is non-psychoactive and is mainly used medicinally.

Product

Our edibles take 30-60 minutes to kick in after ingesting. If you’re a first time use, we suggest starting with ½ - 1 gummy to assess your own personal tolerance.

Yes, MOONWLKR Gummies are vegan!

Yes, all MOONWLKR products are lab tested by some of the most well known testing sites in the country! You can view all of our lab results here: https://moonwlkr.com/pages/lab-results

Just as Delta-9 THC vapes and edibles hit differently, the same goes for Delta-8 THC! For a quicker onset of effects, we recommend hitting our vape cartridge. For a stronger body high, we recommend starting with 1-2 gummies or 3 or more for an experienced Delta-9 user.

The fastest way to feel the effects of Delta-8 is to use our vape cartridge! You usually feel the effects immediately after inhalation.

At lower doses, Delta-8 may provide a pick-me-up and fuel creativity during the day, , while higher doses of Delta-8 can assist with better sleep.

Delta 8 Discounts

Promo codes can only be applied to individual products. If your order includes a bundle, the code will apply to the individual product, not all of the items in your cart. We have created bundles to provide you with the best possible savings without the need for a discount code.

Unfortunately, we do not allow discount codes to be applied to new products.

For more information about the referral program, please visit this page - https://moonwlkr.com/pages/give10

Step 1: Enter your email address
Step 2: Enter your friend's email address (you can email multiple friends)
Step 3: Share the discount link and wait for your friend to make a purchase.
Step 4: Receive your $10 discount code via email automatically after your friend has made a purchase.

Shipping

Yes! According to the The Agriculture Improvement Act of 2018 also known as The 2018 Farm Bill, all derivatives, isomers, and cannabinoids in hemp are legal, given that the final product has less than 0.3% Delta-9 THC; a qualification that all Moonwlkr products meet.

Yes! There is no indication of what products are inside the box or any type of branding on the box.

You will receive an email notification containing your tracking number as soon as your order is shipped. If you didn’t receive your tracking number via email, please check your spam folder. If you were signed in to your customer account while you placed your order, you are able to view all of your current and past orders and tracking number by navigating to https://moonwlkr.com/account

Response COVID-19

Yes, Moonwlkr is still operating and shipping out orders. However, processing times are longer than usual due to our shipping carriers limitations, a sudden high influx of online orders, and the strict health protocols our warehouse employees must adhere to. We thank you in advance for your continued support and understanding during this national pandemic.

  • Stringent hand-washing for ALL employees
  • ALL employees are required to wear gloves and masks when packing orders.
  • Sanitizing and cleaning packing areas and surfaces throughout the day
  • ALL employees maintaining 6 feet social distancing from others when preparing orders

For guidance on Coronavirus (COVID-19), please refer to the World Health Organization website.