Refund policy
Return Policy
We offer a 30-day return window from the date you receive your order.
Eligibility
To qualify for a return, your item must be:
In the same condition as when you received it — unworn or unused, with original packaging.
Accompanied by a receipt or packing slip
How to Start a Return
To begin your return, email us at support@moonwlkr.com.
Once your return is approved, we’ll provide return instructions and a shipping label if applicable.
Important: Items sent back without first requesting a return will not be accepted.
You have 14 days from the date your return label is issued to ship your items back to us.
If you have any questions, contact us anytime at support@moonwlkr.com — we’re happy to help.
Return Shipping Costs
We will provide a return label once your return is approved. Please note, original shipping costs are non-refundable.
Depending on your location, the time it may take for an exchanged or replacement product to reach you can vary.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us right away so we can make it right.
Exceptions & Non-Returnable Items
Some items cannot be returned, including:
Opened products
If you’re unsure whether your item qualifies, please contact us before returning it.
Exchanges
Need a different flavor or product? The quickest way is to return your original purchase and place a new order once your return is approved.
Refunds
Once we receive and inspect your return, we’ll notify you about your refund status.
If approved, your refund will be issued to your original payment method.
Please note that it may take a few business days for your bank or credit card company to process and post the refund.